Front Office
12 tips to get patients to keep their preventive appointments
June 14th 2017Most patients don’t keep up with their preventive visits, which is why it’s crucial that your recall system is rock solid.Patients may know they need their preventive dental appointments, but life and its circumstances often get in the way. So, how can you get your patients to keep their recall appointments?
How to optimize and "ergonomize" your front office
July 21st 2016Ergonomic challenges in the front office rivals can often rival those in the dental operatory! Just as in many dental operatory scenarios, you don’t have to break the bank to ‘ergonomize’ your front office. Here are the top problems I encounter in dental front offices and easy, economical fixes.
3 reasons new employees shouldn’t answer the phones
June 23rd 2016It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.
5 ways to impress your dental patients (from me, your patient)
April 23rd 2015When I moved to New York, I was still on the insurance plan of my company, which was headquartered in Oklahoma. What was a great benefits package in Oklahoma was slim pickins in New York City, and I was forced to choose between two or three dentists within all five boroughs who would accept my insurance. Naturally, I chose the one closest to me (after checking his Yelp reviews, of course).