Practice Management | Front Office

A data breach in the dental practice can be catastrophic-unless your files and systems are backed up correctly.

Most patients don’t keep up with their preventive visits, which is why it’s crucial that your recall system is rock solid.Patients may know they need their preventive dental appointments, but life and its circumstances often get in the way. So, how can you get your patients to keep their recall appointments?

It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.

Laura Hatch of Front Office Rocks explores the challenges of successfully integrating a new employee into a dental front office team, and provides strategy to make the transition seamless and successful.

How electronic health record software can enable your practice to reach a new level of efficiency.

Creating a policy – and sticking to it – can help your dental office operate more smoothly.

Creating a team culture starts with the leader.

From picking out paint colors to selecting cabinetry, design decisions can impact your practice for years to come.

How Simplifeye can help your practice become more streamlined and efficient.

The system was reportedly created to manage dental implant cases and strengthen relationships with referral dentists and labs.

How to make sure your dental practice’s bottom line is as strong as it can be.

The DentiMax Practice Management Software is pushing dental practices forward.

A look at how the all-important aspect of customer service can be improved in your practice.

We took a look at some of the leading practice management software solutions.

A look at some of the common mistakes front offices make by creating too much work and not enough results.

Kara Vavrosky, RDH answers some of the most interesting questions hygienists had for her this month.

We take a look at 6 ways to improve your dental practice in 2017, and tell you what you need to know to make your practice great.

As the days tick away in 2016, what are some of the biggest things you and your front office team should be focused on? We asked an expert.

Converting a phone call to a sale can be tricky, so here are three tips that can help.

Ergonomic challenges in the front office rivals can often rival those in the dental operatory! Just as in many dental operatory scenarios, you don’t have to break the bank to ‘ergonomize’ your front office. Here are the top problems I encounter in dental front offices and easy, economical fixes.

It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.

Let’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.

Do you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.

Once you begin taking steps toward improvement within your dental practice, you can start keeping your profits in your practice and out of the toilet. Here are six ways to do that.

Lisa Marie Spradley, the 2014 Office Manager of the Year, has some words of advice on dental fees and the role of the dental office manager in setting them.

"It isn’t difficult, but it takes team cooperation, new thinking, and practice." That's the mantra from author Patti DiGangi in this article.

There’s no question that the phone can be one of the best parts of your dental practice. It can also be one of the worst parts as well. Here's what you need to know.

When a new patient calls your office, do your staff members give them a great phone experience?

o you want your dental practice to grow? For a dental practice, growth comes from new patients.

When I moved to New York, I was still on the insurance plan of my company, which was headquartered in Oklahoma. What was a great benefits package in Oklahoma was slim pickins in New York City, and I was forced to choose between two or three dentists within all five boroughs who would accept my insurance. Naturally, I chose the one closest to me (after checking his Yelp reviews, of course).