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Over her 25 years of experience in the dental industry, Andrea Greer has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. Founder of On Point Dental Consulting, she approaches her work with each practice uniquely to develop protocols and workflows to reduce stress and advance patient communication. Andrea is passionate about helping dentists and their teams believe in what they are providing to the patient family and realize contentment and purpose. Her gift of connection and empathy is a key element in engaging with audience members, as well as developing leadership one on one with her clients. Visit www.OnPoint.Consulting to connect with Andrea personally.
Declutter supposedly necessary items to increase work efficiency and patient perceptions.
We're in the home stretch of 2018 and the new year is almost here! I As you look ahead to 2019 and strategically plan your next year of serving patients, I encourage you to take a view through patient eyes at your business desk. Remember this is the first thing your patients often see – what does it say about your expertise? Many practices that I enter have amazing business team members with unbelievable knowledge and experience, but their workspace appears disorganized, unprofessional, and frankly, unclean. Good news: It does not take long to improve the perception your desk is projecting!
Science has shown that a workspace organized and free of clutter creates an environment that is conducive to creativity and more efficiency, which leads to more productivity. Mentally, clutter is distracting and creates stress. When discussing art, photography, and interior design, it is desirable to include ‘white space’ - areas where there is no content or strong color - in order to allow the eye and the mind to rest. Open space on a desktop or the backdrop behind a computer station accomplishes the same result and reduces stress.
Here are my top 9 tips for creating a workspace that is more efficient and more professional.
Clear the clutter!
Understand that anything that is sitting on horizontal surfaces reads as clutter and sends the message that the space, or the person working in it, is disorganized. In the extreme, the message can even be read as ‘dirty,’ although I am certain that this is not the case - it's just a perception.
Purge, purge, purge!
If you have not touched an office supply or file for a year, consider letting it go or at least relocating it so that it is not taking up your precious drawer and cabinet real estate.
Organize it all!
Now that you have cleaned off the horizontal surfaces and purged the outdated, useless and obsolete supplies from your inventory, let’s get it all put together for maximum efficiency!
Depending how much time has passed since you have last done a major purge and organization session, this may take anywhere from an afternoon to as much as a week. This kind of project is a productive one to complete over a holiday break if it is approved by the practice owner. It will allow the team to start the new year with a clean slate. The business team will breathe a sigh of relief in the coming year and patients will comment about how clean and professional the office looks!