In this month's roundup we take a look at 11 patient communication solutions for the dental industry.
With Demandforce, you can automatically send appointment reminders and recare reminders at the time you choose, using the delivery methods—email, text, voice—your patients prefer.
The reputation management and campaign studio features, enable your practice to build, extend, and protect its reputation with satisfaction survey, online reviews, patient referral, and patient newsletters.
Save time for the front office, reduce missed appointments, motivate recare attendance, and improve production.
Engage with patients more effectively by communicating throughout the year at the appropriate times, using the appropriate delivery methods. Improve front office efficiency, reduce no shows, enhance recare attendance, and prevent overcommunication with smart, real-time messaging that follows a delivery hierarchy.
By utilizing the reputation management and campaign studio features, your practice can build, extend, and protect its reputation with satisfaction surveys, online reviews, patient referrals, and patient newsletters.
Patient Engage gives your practice everything needed to communicate with your patients in an automated and highly efficient manner.
MMG Fusion’s Patient Engagement & Communications Hub automates office management, improves the patient experience, lowers patient churn, and increases office production. All practice communications are centralized in a single dashboard integrated with the practice management software.
The Hub facilitates seamless and efficient external engagement with patients and internal communications among staff. The tool allows for automated communications related to upcoming appointments, preappointment care, critical announcements, follow-ups, billing, and more. One-to-one connection options include email communications, email campaigns, text, and voice using a VoIP-based telephone solution.
Within the practice, detailed patient information screen-pops, intuitively grouped patient communications, and interoffice chat enable collaboration and improved efficiency by staff. The Communications Hub solution also offers options for bill pay, including payment through SMS text.
Integration with MMG Fusion’s Virtual Office Manager (Ava) allows for even more advanced automation and improved efficiencies. These include automated task management, assignment, and monitoring, automated information capture with artificial intelligence web-chat; and task prioritization based on key performance indicators most important to the practice.
Used by hundreds of dentists across the country, Denteractive enables practices to deliver Health Insurance Portability and Accountability Act (HIPAA)–compliant, and seamless virtual patient care on any browser or mobile device.
To further promote the inevitable widespread adoption of teledentistry, Denteractive is the first enterprise-class software provider to offer dentists a free tier of service with unlimited live messaging and up to 10 live video sessions a month with no hidden costs. Active dentists can upgrade to an affordable unlimited video/messaging tier at any time, among other benefits.
The company is also one of the largest direct-to-consumer teledentistry service providers in the country, with a nationwide staff 100-plus teledentists who care for hundreds of patients per day with urgent and other dental issues on a real time 24/7/365 basis.
Curve GRO is one of the only solutions that maintains all patient communication and patient records within a single database. The result is a single platform supported by 1 vendor designed to streamline workflows and reduce costs, while improving the patient experience.
Powered by a robust campaign engine, it automatically manages patient reminder campaigns and updates the schedule when the patient confirms. GRO delivers 2-way conversational texting.
GRO is designed to deliver better service, reduce cancellations, and improve staff efficiency.
Weave provides instant access to what you need to know and do for each customer the moment they call, facilitating more meaningful and productive interactions. The VoIP phone system combined with a desktop and mobile app improves scheduling, customer response, online reputation, team workflow, and revenue generation.
It uses the internet to perform office communications, allowing practices to securely use the HIPAA-compliant Weave app to text patients. Users can call or text from a personal device using the app to appear as if they were communicating their your office.
The sites are custom-built exclusively for dentistry and designed for seamless functionality on all devices. Each website is well branded, warm, and friendly, with easy-to-use navigation and accessible information. Each includes live backgrounds that will keep prospective patients engaged while helping to boost your search engine rankings.
Includes virtual features designed to improve patient communications and reduce potential germ exposure between your patients and staff. Every website also comes with a Secure Sockets Layer (SSL) certificate.
Designed to keep dental staff connected with their practice and patients when they’re away from the office, Virtual Office offers a number of tools that allow clinicians to see patients and manage their practice and patients from anywhere.
Includes Virtual Visits for teledentistry appointments, 2-way text communications with patients, a remote phone system that allows you to interface with your office phones from anywhere, allowing use of a personal phone for practice business without having to give your number to patients, and access to patient data remotely.
The economical PatientActivator helps you attract new dental patients and stay connected with the ones you already know. This full-feature patient communications system is the affordable way to help dentists keep their schedules full and practices thriving.
PatientActivator’s automated email and 2-way text appointment reminders save time and maximize production by:
Stopping No-Shows and Preventing Broken Appointments
Improving Communication to Keep Patients Coming Back
Saving Staff an Average of 200 Hours a Year
Automating Your Marketing and Promotions with Customizable Messaging.
Letting You View and Manage Your Online Reputation — All from One Dashboard