3 quick tips to handle a difficult patient [VIDEO]

March 22, 2014
Issue 3

Is your day ruined by seeing a difficult patient in your daily schedule lineup?

Is your day ruined by seeing a difficult patient in your daily schedule lineup?

Jill Nesbitt, MBA, dental consultant and office manager, gives you three easy quick tips to keep better handle patient complaints in the future.

 

1. Acknowledge the patient’s feelings

2. Ask questions for coaching

3. Thank the patient for their feedback