• Best Practices New Normal
  • Digital Dentistry
  • Data Security
  • Implants
  • Catapult Education
  • COVID-19
  • Digital Imaging
  • Laser Dentistry
  • Restorative Dentistry
  • Cosmetic Dentistry
  • Periodontics
  • Oral Care
  • Evaluating Dental Materials
  • Cement and Adhesives
  • Equipment & Supplies
  • Ergonomics
  • Products
  • Dentures
  • Infection Control
  • Orthodontics
  • Technology
  • Techniques
  • Materials
  • Emerging Research
  • Pediatric Dentistry
  • Endodontics
  • Oral-Systemic Health

3 quick tips to handle a difficult patient [VIDEO]

Publication
Article
dentalproductsreport.comdentalproductsreport.com-2014-03-01
Issue 3

Is your day ruined by seeing a difficult patient in your daily schedule lineup?

Is your day ruined by seeing a difficult patient in your daily schedule lineup?

Jill Nesbitt, MBA, dental consultant and office manager, gives you three easy quick tips to keep better handle patient complaints in the future.

 

1. Acknowledge the patient’s feelings

2. Ask questions for coaching

3. Thank the patient for their feedback

 

 

Articles in this issue
Sikka software compares common procedures and associated fees in the dental practice
How to make the most of your open time [VIDEO]
Are you sending the right marketing messages?
REVIEW: Dr. Kaur on why the ScanX Swift Digital Imaging System is a ‘smart investment’ that her patients love [VIDEO]
How you should be communicating with patients on social media [VIDEO]
3 ways to improve your dental practice's ROI using CBCT
How Tetric EvoCeram Bulk Fill helps complete a Class II restoration in half the time [VIDEO]
Top features of NSK’s new Ti-Max Z series of air-turbine handpieces [VIDEO]
3 quick tips to handle a difficult patient [VIDEO]
Improved Cosmetics: Dr. Harvey Silverman explains how single veneers can be easy to place
Kerr campaign aims to clearly define term ‘universal’ in bonding agents
Q&A with James Ingebrand, president and general manager of 3M ESPE
What’s your cosmetic dentistry growth potential? Calculate it here.
How to complete a restoration with a cement-retained, implant-supported crown [VIDEO]
DENTSPLY Implants ASTRA TECH Implant System EV offers surgical simplicity and more [VIDEO]
Related Videos
2024 Dental Products Report Spring Selection Bracket Reveal Video
Process of Care Workflow and Repairing Early Caries with Guided Enamel Remineralization
Addressing Unmet Needs in Early Childhood Oral Care - an interview with Ashlet Lerman, DDS
Mastermind Episode 33 – Charting the Course for the Future of Dentistry
CDS 2024 Midwinter Meeting – Interview with Debbie Zafiropoulos, who discusses a trio of new infection control products from Armis Biopharma.
2024 Chicago Dental Society Midwinter Meeting – Interview with Peter Maroon, business development and sales lead at Spectrum Solutions® on the new salivary diagnostic test, SimplyPERIO.
CDS 2024: Ivoclar's e.max ZirCAD Prime Blocks with Shashi Singhal, BDS, MS
CDS 2024: Diving Deep on J. Morita's New Root ZX3 & HF Module
CDS 2024: What's New at TAG University? with Andrew De la Rosa, DMD
Related Content
VITA Celebrating 100 Years of Dental Business | Image Credit: © VITA North America

VITA Celebrating 100 Years of Dental Business

April 17th 2024
Article

The company that set the standard for tooth shade guides has special events, education, product line expansions, and contests planned as part of the milestone celebration.

Product Bites – April 5, 2024

Product Bites – April 5, 2024

April 5th 2024
Podcast

A bite-sized look at all the latest dental product launches. This week's episode features products from Young Specialties, Spectrum Solutions, Opalescence, Mango Voice, Monaghan Tooling Group, Desktop Health, Pac-Dent, and Intiveo.

Dentist – Lead Thyself | Image Credit: © Coloures-Pic - stock.adobe.com

Dentist – Lead Thyself

April 15th 2024
Article

Create a culture in your practice that ensures your team feels respected, valued, and safe.

Product Bites – March 29, 2024

Product Bites – March 29, 2024

March 29th 2024
Podcast

A bite-sized look at all the latest dental product launches. This week's episode features products from TAUB Products, CandidPro, DEXIS, Overjet, Nordent, and The Edge Desk.

Dental Company HuFriedyGroup Acquired by an Affiliate of Peak Rock Capital | Image Credit: © HuFriedyGroup

Dental Company HuFriedyGroup Acquired by an Affiliate of Peak Rock Capital

April 12th 2024
Article

Chicago-based manufacturer of hand instruments and infection control products completes its separation from STERIS.

Tips for Accurate Claims Submission to Ensure Smooth Operation | Image Credit: © gamjai - stock.adobe.com

Tips for Accurate Claims Submission to Ensure Smooth Operations

April 12th 2024
Article

Proper claims submission is critical for the financial health of your dental practice. How can you improve your accuracy?

© 2024 MJH Life Sciences

All rights reserved.