3 quick tips to handle a difficult patient [VIDEO]
Is your day ruined by seeing a difficult patient in your daily schedule lineup?
Is your day ruined by seeing a difficult patient in your daily schedule lineup?
Jill Nesbitt, MBA, dental consultant and office manager, gives you three easy quick tips to keep better handle patient complaints in the future.
1. Acknowledge the patient’s feelings
2. Ask questions for coaching
3. Thank the patient for their feedback
Articles in this issue
Sikka software compares common procedures and associated fees in the dental practice
How to make the most of your open time [VIDEO]
Are you sending the right marketing messages?
REVIEW: Dr. Kaur on why the ScanX Swift Digital Imaging System is a ‘smart investment’ that her patients love [VIDEO]
How you should be communicating with patients on social media [VIDEO]
3 ways to improve your dental practice's ROI using CBCT
How Tetric EvoCeram Bulk Fill helps complete a Class II restoration in half the time [VIDEO]
Top features of NSK’s new Ti-Max Z series of air-turbine handpieces [VIDEO]
3 quick tips to handle a difficult patient [VIDEO]
Improved Cosmetics: Dr. Harvey Silverman explains how single veneers can be easy to place
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Q&A with James Ingebrand, president and general manager of 3M ESPE
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