Laura Hatch

Laura Hatch of Front Office Rocks explores the challenges of successfully integrating a new employee into a dental front office team, and provides strategy to make the transition seamless and successful.

Creating a policy – and sticking to it – can help your dental office operate more smoothly.

A look at some of the common mistakes front offices make by creating too much work and not enough results.

When your front office suffers, your whole office suffers. Find out what you need to keep your practice healthy.

We take a look at 6 ways to improve your dental practice in 2017, and tell you what you need to know to make your practice great.

Unmotivated employees can bring down a whole team, so addressing the problem quickly is important.

Unmotivated employees can bring down a whole team, so addressing the problem quickly is important.

Case acceptance is a hot topic in our industry-how to get the patient to want to spend money on dentistry. I have heard so many different presenters teach various different ways to accomplish this.

It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.