Wednesday's Patient Tip of the Day

October 4, 2012

Ask the right questions. Before you can truly know what your patients want and what elective services you should talk with them about, you have to take the time to ask. That’s why the new patient interview is such an important part of that first visit.

Ask the right questions. Before you can truly know what your patients want and what elective services you should talk with them about, you have to take the time to ask. That’s why the new patient interview is such an important part of that first visit.

It only takes about 10 minutes for you to find out the patient’s goals, motivators and expectations, said Robert Spiel, MBA of Spiel Consulting. Not only that, it’s a great way to start building trust with your new patients, and the more they trust you, the more they feel like you’re truly on their side. Once they feel that way, they’ll be a lot more likely to listen to your treatment plans and to go forward with what you recommend.

Ask them about their prior experiences and what has brought them to your office. Getting to know them will make them feel more comfortable with you and will give you a better idea of the best way to present treatment to them when the time comes. That also leads to increased case acceptance.
 
Your patients are your practice. Without them, where would you be? You have to know the best ways to attract them to your practice, get them to accept treatment and make them happy, life-long patients.

That’s where we can help. Check back regularly for tips on how to keep your patients happy, healthy and loyal.
 
The DPR Patient Tip of the Day is sponsored by Instrumentarium Dental, manufacturer of high-end systems and solutions for dental and maxillofacial imaging. Visit Instrumentariumdental.com to learn about the company's full line of imaging solutions, including the ORTHOPANTOMOGRAPH®OP300.