Patient Tip: Give first-time patients a reason to come back to your practice

November 23, 2013
Renee Knight

Issue 11

A great deal may bring patients into your dental practice, but you and your team members need to find a way to convert these first-time patients into loyal patients who can’t wait to come back to your practice. Here’s how.

A great deal may bring patients into your dental practice, but you and your team members need to find a way to convert these first-time patients into loyal patients who can’t wait to come back to your practice. Here’s how.

Everyone loves a good deal, so if you offer and promote an amazing whitening special for new patients, you’ll likely see some new faces in your practice.

The problem is, the patients coming in for your whitening special likely don’t want to talk about anything else.

They’re focused on getting that whiter smile at a discount, and aren’t too interested in finding out if there are any problems in their mouth they need to address.

Take the opportunity to educate these patients and find out about their goals. Find out why they want to whiten and what other changes they’d like to see in their smile.

Tell them about the great technology and services you offer in your practice, and encourage them to ask you and your team members any questions they have about the practice, their dental health and what you can do for their smile.

Don’t just offer the whitening and let the potential patient leave; convert this patient into someone who will be loyal to your practice, and who will tell their family and friends about the great services you offer.

Your patients are your practice. Without them, where would you be? You have to know the best ways to attract them to your practice, get them to accept treatment and make them happy, life-long patients.??That’s where we can help. Check back regularly for tips on how to keep your patients happy, healthy and loyal.

Want to create an unforgettable new patient experience in your practice? Check out this Morning Huddle video with Penny Limoli for tips: