Sally McKenzie

How to recognize a staff member who is sinking your practice.

Do you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.

When patients cancel their appointments at the last minute or just don’t show up at all, it leads to chaos and undue stress in your practice.

You finally decided to hire an office manager to run the business side of your practice. You knew it was time, and thought your star front office employee was ready to take over the position.

You likely haven’t put much thought into improving your recall system. You rely on sending generic postcards to remind recall patients they’re due for an appointment, and you know your hygienist makes phone calls when she can.

Your case acceptance rates are abysmal, and you have no idea why. You and your team members talk with your patients about the importance of going forward with treatment, yet most never do-even when you think they’re ready to schedule.

When a patient complains to you or a team member, you really need to listen. If you don’t, it may end up costing your practice thousands of dollars in lost revenue.