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Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales and management experience, 7+ years as a phone skills coach & trainer, and thousands of hours of perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phones skills success, promoting patient experience, and implementation of systems. She is currently the Strategic Partnerships Director and VP of Training for All-Star Dental Academy; an online training and certification program for dental practices, utilizing phone service skills and productive scheduling to increase profitability and enhance the patient experience. The program is composed of the best instructors, experts, and contributors in dentistry. It’s all about you â the dentist and the team member. For more information contact her at firstname.lastname@example.org or call (954) 323-2220.