Monday's Patient Tip of the Day

August 9, 2012

Keep it positive. If you or any of your staff members have a negative attitude or if there’s tension on the team, it’s safe to say your patients have noticed.

Keep it positive. If you or any of your staff members have a negative attitude or if there’s tension on the team, it’s safe to say your patients have noticed.

No one wants to be around negativity, and if your patients are sensing a bad vibe chances are they’re thinking about finding a new dental home.

Related: August Book Review - How to create a caring culture to transform your patients into advocates for your practice

You have to address negativity immediately, said Lois Banta of Banta Consulting. Don’t give problems a chance to fester into something bigger. Notice your team members gossiping about each other? Remind anyone involved gossiping isn’t OK in your practice. 

Of course, staying positive means you can’t just focus on the negative. If you see an employee go above and beyond to help a patient or a team member, or you have an employee exceeding performance goals, reward that employee. Let your team members know if they do something positive for the practice, it’s not going unnoticed. Show them they’re appreciated and you’ll have happy team members, and that’s something your patients will notice.

Your patients are your practice. Without them, where would you be? You have to know the best ways to attract them to your practice, get them to accept treatment and make them happy, life-long patients.

That’s where we can help. Check back regularly for tips on how to keep your patients happy, healthy and loyal.