Facebook can be a powerful tool for attracting more patients to your practice. Learn how to take advantage of it.
What if there were a way to advertise for free and bring in droves of new patients? Any dentist would jump at the opportunity.
Unfortunately, offering free dentistry is the only real way to attract lines of new patients wrapped around your building. But, by intelligently using social media platforms such as Facebook, you can exponentially spread your name, reputation and explanation of services all over town - without spending a penny on advertising.
We all know by now that nothing is truly free. While you don’t need to spend money on social media sites, your staff will have to put forth the effort and commitment. The key is to make social media postings part of the daily office routine so it doesn’t interfere with patient care. It’s helpful to assign the task to a staff member who is responsible for maintaining your social media.
The internet is bursting with social media sites, and it would be a full-time job to keep up with them all. They include the big ones like Facebook, Twitter, Google+ and Instagram, but there are many more. Surveys of dentists show that Facebook is the biggest and that’s where you should concentrate your posts. An occasional post on Google+ may boost you higher in its search engine rankings.
It’s quick and easy to set up a Facebook business page. Include a picture of yourself and your staff as your profile and cover photos. People will identify more with pictures of people versus buildings or operatories. Add as much information as possible concerning your experience and the services that you provide and, of course, your location. Treat your Facebook business page like a second website for your office. You want prospective patients to find out more about you and your practice and, hopefully, they will pick up the phone and make an appointment.
Once you have your page set up, you need people to “Like” your page so you can keep them updated on your office and hopefully share your posts and spread the word. Place signs in your office encouraging patients to Like your page. Send letters or, better yet, emails asking people to join your many followers and be able to keep in touch with your office.
Using your page well
You can run contests that will encourage people to like your page. Facebook has specific rules for running contests, so check them before running one. You cannot require users to like your page to enter a contest, but you can make them like a post to enter. Wording such as “We would love for you to Like our page, however, that is not required to enter our contest” would hopefully be enough to entice someone to click the Like button.
Special offers spike your fan base. Tell patients to Like your page so that they don’t miss out on specials that you run frequently. Specials can be a call-to-action for patients, either existing or prospective, to pick up the phone and make an appointment. Promotions such as 50 percent off bleaching or $100 off crowns can attract procrastinating patients.
Encourage comments by asking patients what type of dental offer they would most enjoy. This will boost your interaction rate. You may get a smart aleck who suggests a free full mouth rehab, but for the most part, you will get honest, realistic proposals. It’s a great tool when deciding what type of offers to present.
Up next: The art of posting well
Now it’s time to start posting. Try to limit your posts to once per day - You don’t want to annoy your followers and make them click the dreaded unlike button!
People engage more with photos and videos. Images get more likes and comments than a post with just text. Users tend to interact more when emojis are displayed. Interaction with your page tends to be higher towards the end of the workweek. Try posting at different times of the day to see if there is a general time that your patient population tends to interact more. And keep in mind that shorter posts get more frequent responses.
Any time you attend a continuing education course, snap a picture and post. Patients love to see that their dentist is staying at the forefront of dentistry. If you do any community service, post a photo. It shows that you are giving back.
Now for the exponential potential of your Facebook page. When a patient has a good checkup or a good appointment, ask them to post a photo on their Facebook page (and, of course, Tag your office page). It’s so easy to take their picture with their smartphone. It’s nice to include a staff member, such as the hygienist who cleaned their teeth. Have placards like “No Cavities Club” or “Look Ma, No Cavities” to attract attention.
Encourage patients to check in on their Facebook page when they come in for an appointment. When they do, have them find your page in the dropdown that is presented and Recommend your business. As an incentive to check in, you could add their name to a periodic drawing for something like an electric toothbrush or free bleaching.
The goal is to have people share your posts. These Shares will show up in their Facebook friends’ timelines. If the post is interesting enough, friends might share it with their friends breeding exponential circulation of your office brand - and all of that is for free!