© 2023 MJH Life Sciences™ and Dental Products Report. All rights reserved.
Everyone who works in the practice should put the patient before himself or herself or anyone else. That means the patient comes before the doctor. The patient comes before the staff. And ultimately delivering great service should be the very top priority. Here are four examples you can borrow from some of the most successful dental practices in the country.
Everyone who works in the practice should put the patient before himself or herself or anyone else. That means the patient comes before the doctor. The patient comes before the staff. And ultimately delivering great service should be the very top priority.
Here are four examples you can borrow from some of the most successful dental practices in the country.
1. The importance of the same-day guarantee
You can literally call this office in the morning and they’ll see you the same day ... guaranteed. Now that is putting the patient first. Think about that just for a second. How would you like it if you could just call your doctor up and get what you needed or wanted done that same day? Talk about convenience!
RELATED: 3 common, crushing mistakes made by the person answering your office's phone
2. Every woman who comes in leaves with a flower
This is just one example of going the extra mile, doing something unexpected for a patient when they are in your office that day that they won’t get anywhere else.
Want to learn about a practice going the extra mile? Check out how this practice delivers "Ritz Carlton service"
3. Technology is in place
Every possible technology is at work in order to take care of everything that needs to be done for the patient … no matter when it needs to be done.
RELATED: Dr. John Flucke on the 5 technologies your practice needs to invest in now
4. The importance of trust
Be authentic and honest. Make every recommendation as if it were to someone very important in your own life. Use verbiage like, “If you were my wife, I would do this…”, or “if you were my father, I would recommend you do this…” This deals with some people’s tendency to prejudge people and determine what it is they want, or what it is they don’t want. If you put yourself in that position to always be making that recommendation, you never have to worry about any ethical violations. It’s just a consistent presentation, no matter what. Sometimes you tell people, “You don’t need to worry about this.” However, you certainly would tell your brother or your sister or your mother what could happen if they didn’t get it taken care of.
Want to learn more ways to impress your patients and make them patients for life? Download a free e-book titled, “10 ridiculously simple strategies that instantly earn the respect, appreciation, and loyalty of every patient” by clicking here.