Communicating with hygiene patients
March 21st 2012Every team member has a role to play in making sure hygiene patients feel comfortable and well taken care of. Because the hygiene visit is the appointment patients are most likely to cancel, your words and tone must be consistently professional and compassionate.
What is your emotional intelligence?
March 21st 2012Emotional intelligence is sometimes referred to EQ, as opposed to IQ which stands for intelligence quotient or intellectual intelligence. In a contest between people with book smarts versus people with street smarts, people with high street smarts or EQ are more likely to be successful, more productive, more profitable, less likely to be fired, are better at selling and make better leaders.
Raise the bar on customer service
March 21st 2012Every dental practice engages in some degree of customer service in order to stay in business. However, in some offices the focus on customer service takes a back seat to the focus on clinical skill. The thinking might go something like this: “Patients come here to get dental work, not to talk about how their weekend went.”
GNYDM24 Product Focus: Haley Buckner, RDH, BS, reviews Elevate Oral Care's silver diamine fluoride gel
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