No staff member can hide
March 21, 2012
Whatever role you play in your practice-doctor, front desk team member, the assistant, the hygienist, or another valuable job within the practice-your communication and interaction with the patients directly impacts their relationship with the practice. In order for the patient to feel they are receiving individualized care, it becomes essential for all team members to be aware of each patient’s needs. Each team member is critical to setting and managing the patients’ expectations for care and service.