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Lisa Marie Spradley, FAADOM, is the "Front Desk Lady" and has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a speaker and consultant, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals. She is a lifetime member, Fellow and Ambassador of the American Association of Dental Office Managers (AADOM). Learn more about her at www.frontdesklady.com and contact her at firstname.lastname@example.org.