As part of our Morning Huddle e-newsletter, DPR partnered with notable practice management consultants to provide quick video tips to get your team talking. Cathy Jameson, Ph.D. on the 3 factors that define whether or not a person will listen to your message.
As part of our Morning Huddle e-newsletter, DPR partnered with notable practice management consultants to provide quick video tips to get your team talking.
Cathy Jameson, Ph.D. on the 3 factors that define whether or not a person will listen to your message.
Paul Harvey says, “It’s not what you say, it’s how you say it!”
Excellent communication takes place between two people when the message sent by the speaker is interpreted correctly by the listener. Obviously, both of these skills – listening and speaking – are critical for the communication flow to work.
In each and every one of your dental days, every member of the team has the opportunity to move a relationship with a patient further along. In addition, how each team member speaks to the patient can make a difference in whether or not a person will make a decision to accept treatment.
Excellent communication skills are one of the most basic and most effective ways to take your practice to a new level of success and productivity.
Here are the goals of good speaking and in turn, good communication:
There are three specific factors that define whether or not a person will want to listen to your message.
For "How to Handle Difficult People," by Cathy Jameson, Ph.D., click here!
The goal of effective communication skills is to open the doors of communication rather than to close them. You want your messages to come across in a way that people will listen and understand
Remember: “It’s not what you say, it’s how you say it!” Great communication leads to great relationships and great production! So, make your communication count so you can make it a great week!
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