June 4, 2010 | dentalproductsreport.com Photo: Getty Images/Don Farrall
June 4, 2010 | dentalproductsreport.com
Photo: Getty Images/Don Farrall
It’s not unusual for a practice to invest a lot of research, time and money into finding the perfect practice management software that supports real patient management strategies. However, there never seems to be enough time to train the team to fully utilize any software’s many tools. The responsibility ends up falling on one or two key staff members, when it is the entire team that must be accountable for ideal patient care.
To give you an idea about just how much this can handicap your practice, let’s look at what patient management information must be extracted just to facilitate your morning huddle, making the team armed and ready to exceed patient expectations.
Key patient management tools
Your software facilitates patient management in all aspects of your practice. Consider this:
Just getting started
These are just a few of the ways your practice management software puts pertinent information right at your fingertips. When your morning huddle is filled with great information regarding the patient experience, the team can start off the day focused and well prepared. And that will make everyone relaxed and more productive. Patients feel the “vibe” the minute they open the door to your office. They feel the happy hum and know they have chosen the right practice. That feeling, even if it’s subliminal, puts your patients in the frame of mind to feel good about their dentist and helps them to value the care they receive.
Who would have thought that fully utilizing your software could have such a profound effect on your practice?? It’s amazing, isn’t it?
Abbey Levine is a Pride Institute Consultant. She holds a BS from the University of South Florida and an MS in Counseling/Psychology from Dominican College.
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