Skip the script: 10 strategies for handling new patient calls with confidence

June 2, 2016
Justin Short, DMD

Dr. Justin Short is a husband, father and practice owner. Dr. Short runs a highly successful practice where he has built his solo-practice around his lifestyle. He currently works nine days a month while staying highly productive. He is the founder of The Lifestyle Practice, where he helps other dentists work less, profit more, and enjoy their life. For more information visit:

Why on Earth do we love to give scripts to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.