CareCru releases Virtual Waiting Room to address social distancing

May 7, 2020

Virtual Waiting Room is a contactless patient check-in and check-out experience that addresses social distancing requirements for practices in the U.S. and Canada.

CareCru™, a growth and engagement platform for health care practices, announced the release of the Virtual Waiting Room, the company said in a press release today.

Virtual Waiting Room is a contactless patient check-in and check-out experience that addresses social distancing requirements for practices in the U.S. and Canada. Healthcare practices must take proactive measures to show how their processes support social distancing guidelines for the safety of patients and staff. Virtual Waiting Room, when combined with other safety protocols, provides peace of mind to resume in-person practice visits.

Patients will receive a text message asking them to reply “Here” when they arrive at the practice. This immediately prompts a notification in the practice. Staff sanitize the designated areas and update the tool accordingly, CareCru said in the release. The patient is then notified that they can safely enter the practice.

CareCru has partnered with dentalcorp, Canada’s largest network of dental practices, which will see Virtual Waiting Room in more than 425 of its practices across Canada, according to the company’s statement.

"Our primary goal is to provide a solution which allows dental practices to safely re-open. CareCru's Virtual Waiting room is an essential tool for ensuring safe access for both patients and practice staff,” said CareCru CEO Lonny McLean.

"As a leading network of healthcare providers, our top priority is the safety and wellbeing of our patients, team members, and the broader community," said Graham Rosenberg, dentalcorp's founder and CEO, "It is essential that we provide Canadians with solutions to obtain the dental care they need while continuing to respect physical distancing guidelines. Adoption of the Virtual Waiting Room will play a critical role in ensuring our dental practices nationwide re-open safely for the benet of our teams and patients."

Virtual Waiting Room is the first of two major features CareCru is releasing this month for American and Canadian practices that will help offices reopen safely and responsibly. The company will also be releasing contactless payments functionality to provide a completely contactless patient experience. For more information, visit carecru.com.