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Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
Find out what your employees’ superpowers are and tap into them to improve patient acquisition.
Everyone has a superpower! Perhaps you’re crafty, witty, calming or street smart. The list goes on and on. Why would I ask this question when you’re working in a dental practice? You aren’t fighting crime or jumping off tall buildings. But, have you ever looked at where your employees’ talents lie? Shouldn’t we be doing this as managers when we hire new employees? Some of you make think it seems silly and irrelevant, but it isn’t.
Why ask? Knowing that an employee has a critical skill set will help you to hire and develop the best talent to make your practice the most successful. Don’t you want to have creative thinkers who can energize your practice by introducing new ideas for continuous quality improvement? If you continue to practice dentistry the same way you have been for the past 30 years, guess what? The competition is going to pass you by.
What are your employees’ talents?
Recently, I was asked what my superpower was. I’m a change agent. Many people are afraid of change. It’s scary, tiresome and overwhelming to some, but people like me who embrace change seem to get farther in whatever journey they’re on.
You want more patients? Find out what your employees’ superpowers are and tap into them. It will help with morale and will make your practice much more successful. Remember, if you don’t tap into those superpowers, the competition is going to pass you by.
Email me at firstname.lastname@example.org and share what your superpower is and how it has benefited where you work.