• Best Practices New Normal
  • Digital Dentistry
  • Data Security
  • Implants
  • Catapult Education
  • COVID-19
  • Digital Imaging
  • Laser Dentistry
  • Restorative Dentistry
  • Cosmetic Dentistry
  • Periodontics
  • Oral Care
  • Evaluating Dental Materials
  • Cement and Adhesives
  • Equipment & Supplies
  • Ergonomics
  • Products
  • Dentures
  • Infection Control
  • Orthodontics
  • Technology
  • Techniques
  • Materials
  • Emerging Research
  • Pediatric Dentistry
  • Endodontics
  • Oral-Systemic Health

VIDEO: How to create "raving fans" in your dental practice


In this video, Cathy Jameson, the founder and chief executive officer of Jameson Management, stresses the importance of excellent customer service and what it takes to build “raving fans” of the dental practice.

What are “raving fans” within the dental practice? Jameson says a “raving fan” has six characteristics

1. Someone who chooses you as their dental home

2. Someone who accepts your treatment recommendations

3. Someone who schedules appointments and keeps them

4. Someone who pays for treatment willingly

5. Someone who stays actively involved with your dental practice’s hygiene department

6. Someone who refers others to you


What does it take to create these raving fans? A little bit more, according to Jameson. “It’s the ‘little bit more’ that people will remember,” she said.

Click below to watch the entirety of Jameson’s thoughts on “raving fans” and customer service.

Related Videos
Mastermind - Episode 37 - Thinking Outside the Box for Dental Practice Solutions
CDA 2024 Video Interview with Kuraray Noritake's Dinesh Weerasinghe and Richard Young, DDS
Mastermind – Episode 35 – Finding Strength in Our Differences
The Uptime Health Story: An Interview with Uptime Health CEO and Co-Founder Jinesh Patel
Mastermind – Episode 34: Proactive Dentistry, Diagnostics, and Early Detection
2024 Dental Products Report Spring Selection Bracket Reveal Video
Process of Care Workflow and Repairing Early Caries with Guided Enamel Remineralization
Addressing Unmet Needs in Early Childhood Oral Care - an interview with Ashlet Lerman, DDS
Mastermind Episode 33 – Charting the Course for the Future of Dentistry
© 2024 MJH Life Sciences

All rights reserved.