January 2010 | dentalproductsreport.comWEB EXCLUSIVE
January 2010 | dentalproductsreport.com
Streamline your huddle
An effective meeting is all about clear expectations and clear data.
by Dr. Wayne Pernell, Pride Institute Consultant
Many dental offices have some form of a morning meeting. Very few offices have a truly effective, streamlined huddle that produces seamless delivery of clinical care and outstanding customer service. The yellow brick road to a highly effective huddle is organized, thorough preparation consistently done during dedicated administrative time.
What follows are structured checklists for each team member according to his or her job description. This ensures efficient, focused preparation. It may not be as easy as clicking your heels three times, but if followed it will get you home.
All team members will need a copy of the next business day's schedule, highlighters, and patient charts. If charts are digital, access to a computer terminal is necessary. Each individual will report on information pertinent to his or her job responsibilities, while other team members take notes. This way, everyone is informed and-even more important-prepared.
Remember to report out only information that is new or that is not on the schedule. Once huddle prep is complete, all that remains is to utilize any remaining admin time with duties in your area or to offer to help another team member.