How to create a caring atmosphere and achieve a five-star rating.
One of the most important aspects of five-star customer service is being able to handle any issues with patients immediately no matter what. For example, it’s not unusual for patients to ask the wrong person in a dental practice for information. When a dental assistant gets a question that doesn’t concern them, it may feel natural for them to point the patient to the front desk. This isn’t a terrible response but it’s not five-star customer service. Instead the answer should be: "I don’t know, but I will find out for you.”
These words are a powerful part of excellent customer service. They say much more than you will get the information. This sentence tells patients …
Dentistry can be complex for patients. They don’t really understand clinical terms, insurance or treatment financing, so it’s inevitable they’ll have questions. Practices who want to provide a five-star customer service level must always be ready to respond.