The Unified Communication tool is designed to be the central communication hub for all practice interactions.
Unified Communication from MMG Fusion
Software suite MMG Fusion has released its Unified Communication tool, the second of four products being released within the new MMG Manage suite of services. The Unified Communication tool (UC) is designed to be the central communication hub for all practice interactions—internal and external.
UC replaces the practice’s hardware phone system with an advanced Voice Over Internet Protocol (VOIP) system capable of helping staff better connect and collaborate externally with patients and internally with each other. The VOIP system has an array of features that are ideal for practices of all sizes, including advanced phone routing, customizable answering options, transferring, and full integration with other MMG Fusion tools. UC also uses artificial intelligence (AI) to capture important patient data directly from its web chat feature and load it into the patient record. The patient record is then converted into a patient pop that is automatically presented anytime the patient is being communicated with.
“The ability to quickly and accurately access patient information with the Patient Pop and then translate that information into effective action among the staff is what makes the unified communication tool so powerful,” said Paul Intlekofer, CEO of MMG Fusion. “When office staff has the ability to log and access important patient information, collaborate on a patient through chat, 2-way text or call a patient, or monitor and assign tasks, the entire practice runs more efficiently and the patient has the best possible experience. When every aspect of a staff member’s job is made easier through automation, that staff member becomes free to focus on providing the best possible patient care.”
When combined with MMG’s AI-driven Task Manager tool, the UC tool becomes invaluable in improving efficiency. As Task Manager determines which daily or weekly tasks must be completed, the UC engine disseminates these tasks to various team members, giving the team a central location to collaborate and ensuring all necessary tasks are assigned, tracked, and completed.
For more information, visit mmgfusion.com.