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Kevin Henry is the group editorial director for Advanstar Dental Media and has more than 15 years of experience in the dental publications field. He can be reached by email at email@example.com. Also, you can follow him on Twitter (@kgh23).
After more than 50 years in the dental industry and 34 years as a practice and team development speaker and consultant, Linda Miles is renowned throughout the world of dentistry for her insight, thoughts, and advice.
When it comes to dental practice management, there are few voices in the industry who carry the weight of Linda Miles.
After more than 50 years in the dental industry and 34 years as a practice and team development speaker and consultant, Miles is renowned throughout the world of dentistry for her insight, thoughts, and advice.
I was lucky enough to sit down with Miles for an exclusive two-part interview on a wide range of subjects from leadership in the practice to holding team members accountable to advice to make your business better. Below are some of the nuggets of knowledge from our interview.
“There are four words of empowerment when it comes to the dental team: Hire them, trust them, train them, and praise them,” Miles said. “Communication is at the base of everything when it comes to leadership in the dental practice. I also firmly believe that if you put the patient first, everything else falls into place.”
“If you have great leadership in the practice, you’re going to have highly accountable people,” Miles said.
“It’s important for dentists to hire someone who knows more about the business side than they do,” Miles said. “The dentist always has overhead concerns and worries about production and that’s where someone in the front office working as an office manager can be so valuable. Yet so often I see a division within the practice between those who work in the administrative team and those who work on the clinical team. Everyone in the office thinks they have the toughest job in the practice … and it some ways they are exactly right as everyone in the practice has a difficult job and has to do it well in order for the practice to succeed.”
Click below to watch Part 1 and Part 2 of our exclusive chat that can help your dental practice grow and prosper.