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Kevin Henry is the group editorial director for Advanstar Dental Media and has more than 15 years of experience in the dental publications field. He can be reached by email at email@example.com. Also, you can follow him on Twitter (@kgh23).
With Call Optimizer, the dental patient’s full name, photo and contact information is displayed, allowing your team members to refer to the patient by name.
During the recent American Dental Association meeting in Washington, D.C., I stopped by the Sikka Software booth to chat with my friend (and frequent contributor to Dental Products Report) Vijay Sikka, the founder and chief executive officer of Sikka Software.
While at the booth, I saw a demonstration of a new product being offered by his company called Call Optimizer. It was pretty amazing to watch as the patient information popped onto the computer screen as soon as the patient called the practice … even before the front desk picked up the phone. Yes, your front desk can know who is calling, their balance, when they’re due for their next appointment, and many other features before they ever say hello. It was impressive to say the least.
Some of the things that Call Optimizer pulls up includes…
The patient’s full name, photo and contact information is displayed, allowing your team members to refer to the patient by name. This will personalize the interaction between team members and patient.
The previous appointment date and time, along with the next scheduled appointment appear, so team members can answer questions about completed procedures or upcoming exams.
The recommended treatment plan appears on screen, helping team members discuss the agreed-upon course of action, schedule visits, and answer questions.
Dental practices can attest that accounts over 60 days past due become difficult to collect. With Call Optimizer, when a patient calls, his or her accounts receivable balance is displayed, allowing the front desk team to initiate the payment discussion. Learn how to help your AR by clicking here.
Many patients are not aware of their insurance benefits. Check out an article that can help you with this by clicking here. With Call Optimizer, the patient’s remaining balance will appear on screen, facilitating discussions regarding using the benefits to improve oral health.
Monitor number and quality of interactions through the call log. See who is waiting to speak to a member of the team. The app also records the call length, time, and date, and allows the team to make notes about the interaction.
Check out my exclusive video interview with Vijay about the new product by clicking below.
Also, as we approach the end of the year, now would be a great time to examine your fees and make sure they are where you want them to be for 2016. Check out this article that can help.