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Dr. Cooper's professional career includes private periodontist, academician, researcher, teacher, practice management consultant, corporateÂ consultant, trainer, seminar director, board director, author, entrepreneur and inventor.Dr. Cooper has studied with masters in many disciplines, participated in formal business educational programs, and worked as an independent contractor with top-flight consulting companies. In 2011, Dr. Cooper was selected as a coach for the prestigious TED Fellows Program.The Mastery Company has been in existence since 1984. Dr. Cooper's client experience in dentistry includes solo private practice, small partnered practices, managed group practices and retail corporate enterprises. Dr. Cooper has worked with numbers of health care entities such as insurance companies, clearing houses,Â bio-technical companies and disease management companies, as well as the senior executives and boards of large hospitals and hospital systems and a number of their related physician groups. In addition, Dr. Cooper has worked with Silicon Valley start-ups and Fortune 500 companies. He has worked with dental clients in the U.S., U.K. Canada, Chile, Brazil, Portugal, Italy, Greece, Dubai, Abu Dhabi, Oman, Singapore, New Zealand, Australia and Israel.Dr. Cooper is author of eight successful books; Mastering the Business of Practice, Partnerships in Dental Practice, Running on Empty, SOURCE, Valuocity, Valuocity II, Valuocity III, and The Elder. His electronic newsletter reaches thousands of subscribers in 31 countries. Dr. Cooper also co-developed a suite of online dental practice management assessment tools.Dr. Cooper can be contacted at:email@example.com
Learning how to change your tactics and mindset is crucial.
The definition of inevitable is incapable of being avoided; certain to happen; unavoidable. It is inevitable that DSOs will continue to grow.
As William Blair stated in their report: “To summarize, we have seen a surprising proliferation of dental service organizations over the past five to 10 years, with the largest chains growing their number of practices at an annualized rate of 13 to 14 percent, by our estimates, compared with a 2 to 4 percent pace of broader dental spending. We believe DSOs currently own or control approximately 16 percent of total practices in the United States. We expect that DSOs will grow at approximately 15 percent annually over the next five years, implying U.S. penetration could reach 30 percent by 2021.”
But rather than “getting on the train” by participating, collaborating and partnering with other stakeholders, DSOs and dentists, solo practitioners and their representative organizations are throwing up as many road blocks as possible to try to stop the inevitable.
What is the source of this fierce resistance by solo practitioners and their political organizations? Why are they so adamantly opposed to managed group practice? Why are they so angry, irate and incensed by the progress and growth of managed group practices? Why? Because they feel threatened, and when people feel threatened, they react.
Here are the reactions I often encounter with solo practitioners.
Defensiveness: Change creates "winners" and "losers." Solo practitioners feel strongly they will be directly harmed by the change. In fact, their professional life and practice will be directly damaged. And, their personal lifestyle will be ultimately hurt. Whether this is based on merit or not doesn’t matter. Perception is reality.
Resentment: Solo practitioners don’t feel they will benefit from the change and feel their colleagues will be hurt, so they feel resentful. Resentment is expressed as anger, fault and blame directly at the organizations and people who are causing the change.
Anxiety: Dentists get anxious starting with the first rumors. When they hear of solo practitioners being endangered by the proliferation of managed group practices, they feel they will be next.
Self-absorption: Being threatened causes people to focus on themselves. They begin to worry about how the changes will affect them personally. Self-absorption can undermine collegial relations when they feel their colleagues can turn into competitors by selling and joining a managed group practice.
Stress: Transition causes stress. Some of the physical and emotional symptoms of stress include headaches, indigestion, teeth grinding, back pain, mood swings, irritability, apathy, compulsive eating and hyperactivity. By anecdotal observation, these symptoms are much more prevalent in solo practitioners.
In my work with solo practitioners, I strive to make them overcome their resentment, anxiety, stress and defensiveness and enable them to make the transition in mindset, skill set, strategy and tactics to succeed in this new ecology. Because this new world, which will be dominated by managed group practices, is inevitable.