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Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
Hygienists are on the frontline to identify problems and guide patients to seek help. Your favorite patient climbs into your chair, and you are concerned. (I know, you aren’t supposed to have favorites, but face it, you do.) She doesn’t look so good. Weight has been dropping off her since her last visit four months ago. Her skin looks sallow, and the shine and luster in her eyes is gone. The enamel is wearing off of her teeth.
Your favorite patient climbs into your chair, and you are concerned. (I know, you aren’t supposed to have favorites, but face it, you do.) She doesn’t look so good. Weight has been dropping off her since her last visit four months ago. Her skin looks sallow, and the shine and luster in her eyes is gone. The enamel is wearing off of her teeth. You suspect that she might have an eating disorder. She might be throwing up with stomach acid damaging her teeth and esophagus. What do you do?
What if your patient is morbidly obese and has a large number of cavities? You’re concerned that he’s consuming large quantities of sweets and not practicing good oral hygiene. Do you say anything?
These are really tough issues that you, the dental professional, have to face. You’re a healthcare provider. We aren’t talking just about oral care but the whole person. Are you ignoring a situation that’s now the elephant in the room? If we don’t address it, the problem gets bigger and bigger. You’re now wondering, “What am I supposed to do about it?” We work so hard to be respectful and to protect our patients’ privacy, but at what cost? A medical doctor would address it. Is it because a doctor has more data such as weight, blood pressure, lab work and test results that are evidence of a problem? Maybe.
But, these are your patients. Don’t you have an obligation to ask them how they’re doing and be open to the truth if it’s shared? I’m not suggesting that you approach anyone saying, “Why are you eating so much?” You surely would get fired for insulting a patient. The question is how can you communicate concern without offending them? Make sure to do this in a private office and not while the patient is in the chair. Privacy is important if you’re going to address a concern like this. And please, don’t discuss this with your staff in any open place where patients can overhear. This isn’t about gossiping about your patient; it’s about consulting with your superviser or the dentist so that you’re all on the same page. Trust your instincts. You’re a professional. If you suspect that there’s a mental health problem or a medical issue, someone needs to address it.
Consider asking the following questions:
Share concern for what you see:
If the door opens for a conversation, you don’t need to have all the answers. But, be aware of where you can refer someone for help. Make sure you stick your foot in the door and be that beacon of light. Life can depend on that. You’re on the frontline to identify problems and guide your patient to get help. Don’t be afraid.
Resources to consider:
You’re not therapists or counselors. But, you have a special relationship with your patients. You’re another line of healthcare worker who can help to refer a patient to get help when he or she is in real trouble. Just like you’d refer someone to the oral surgeon or the endodontist, refer a patient to any of the resources I mentioned above.
Please share this article with your staff. Trust your instincts. Don’t be afraid to ask nonjudgmental questions. This is why we came into this profession-to help patients take care of their health.
If you have had experiences like this in your practice, email me at email@example.com. I’d like to hear your stories.