Do you have a bad online reputation?

May 22, 2012
Issue 5

In this video interview, legal analyst Michael Sacopulos offers tips on how you can protect your practice from online attacks. Sacopulos is the author of the Dental Products Report web series: Ask the Lawyer, which provides an opportunity for dentists to have their questions answered with in-depth and helpful information on how to solve legal issues.

In this video interview, legal analyst Michael Sacopulos offers tips on how you can protect your practice from online attacks.

Sacopulos is the author of the Dental Products Report web series: Ask the Lawyer, which provides an opportunity for dentists to have their questions answered with in-depth and helpful information on how to solve legal issues.

Related Article: What's your online reputation?

"The first thing is try to avoid having a disgruntled patient getting out there and venting," said Sacopulos. "The more you and your staff can do to calm down a person and address the issues while they're still in the office, the less likely you're going to have a negative online situation."

Sacopulos suggests to look at the terms of use of the websites. He said often times there are comments or provisions that the poster has violated and this is a very affective way of getting the negative post removed.

Watch the full interview: