BirdEye accelerates product launch for COVID-19 relief

April 7, 2020

Customer experience platform BirdEye has announced it has accelerated the release of its new product, Interactions, and will offer it to businesses affected by the COVID-19 pandemic at no cost.

Customer experience platform BirdEye has announced it has accelerated the release of its new product, Interactions, and will offer it to businesses affected by the COVID-19 pandemic at no cost.

Interactions provides business owners with the tools to communicate with customers the way they prefer, capture leads, earn sales, and ultimately achieve a higher level of customer satisfaction.

“Whether 1, 10, or 10,000 locations, regional businesses are vital to the economy -- they account for more than 50 percent of the United States' economic activity-so it is important that we all do our part to support them during the COVID-19 response,” said Naveen Gupta, CEO of BirdEye. “We accelerated the general availability of Interactions so businesses in distress can take care of customer issues quickly and keep their customers informed of reduced working hours and remote services. Interactions provides local businesses the modern customer communication tools that historically only larger enterprise businesses have been able to afford. We are leveling the playing field.”

Interactions is a messaging platform that enables businesses to connect and respond to customers through text messages, web chat, and Facebook Messenger from one inbox. To make direct communication easier, customers can text any time and businesses will instantly receive mobile or desktop notifications to respond faster. Conversations can be assigned to experts within the company to resolve issues faster and answer questions more efficiently.

Other key Interactions features include:

  • Inbox: View and respond to messages from customers through Webchat, text messages and Facebook Messenger-from a single place.

  • Business Texting: Communicate with all your customers through text messaging.

  • Mass Text Messaging: Easily send text messages to 200 customers at once. Up to 1,000 texts per month, per business location.

  • Webchat: A chat widget for your website that enables you to connect with visitors and support customers as needed.

  • Livechat:  Chat in real-time with customers while they are on your website.

  • Chatbot: Our chatbot, Robin, uses AI to automatically respond to frequently asked questions about your business.

  • Teams: Assign messages within a team, or from one team to another, to better collaborate and get the best answer for the customer, easier & faster.


  • Custom templates: Create reusable text templates that save you time when responding.

  • Receptionist: Receptionist responds to missed calls and converts them into repeat business, e.g. setting up appointments.

BirdEye will offer Interactions for free for 60 days to distressed businesses that sign up in April 2020. To learn more, visit birdeye.com.