Awrel release conversational chatbot assistant for remote emergencies, triage

July 13, 2020

Awrel has introduced its new Emergency Dental Virtual Assistant, a chatbot that gives patients 24/7 access to screening and question-answering tools.

Dental software provider, Awrel, has introduced its new Emergency Dental Virtual Assistant, a chatbot that gives patients 24/7 access to screening and question-answering tools. The web-based remote assistant is deployed by embedding a single piece of code into an existing website and uses artificial intelligence (AI) to triage and manage dental emergencies.

The tool is designed to collect relevant information and provide clinically vetted recommendations for next-step actions, such as self-care and appointment scheduling. Dental providers receive chatbot notifications via HIPAA-compliant text messaging. Follow-up patient communication is done via phone or Awrel’s HIPAA-compliant texting application. Data exchanged via the Awrel chatbot and texting applications can be readily transferred to the patient’s dental record.

Based in Boston, Awrel is a dental software solution provider that delivers out-of-the-box and custom virtual assistants using conversational experiences and artificial intelligence to automate and document workflow. For more information, visit awrel.com.