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Jenny Allen is a certified Patterson Technology Advisor and has been an Eaglesoft trainer for more than eight years. She conducts onsite training and has been lecturing to dental groups and speaking at state dental shows for the past several years.
e live in a world surrounded by technology and, more often than not, it has made our work and personal lives more efficient and organized.
We live in a world surrounded by technology and, more often than not, it has made our work and personal lives more efficient and organized. Knowing this, I recommend that dental professionals chose to integrate a patient education system into their practices, especially one that operates as a cloud-based system. If you haven’t upgraded your patient education system to the cloud, below are five reasons why you should.
Accessible anytime, anywhere
Cloud-based patient education videos can be watched at any time and in any place. Before the Cloud, patient education videos were limited to just the dental office on a single monitor. Now dental staff are able to show patients videos via tablets and mobile devices throughout the office, or email patients after their visit so they can discuss recommended options with others in the convenience of their home. Some systems also allow dentists to post videos to their websites, giving patients one easy location to watch the videos they are most interested in. Using a cloud-based system gives patients more freedom to educate themselves outside of the office walls and allows them to make decisions at their own pace.
Practices can access new features, including interactive 3D animations that function like a digital flip chart and 3D models used to educate patients with 360-degree visuals. Available as a separate resource, users can now use animations within the educational videos to further explain a procedure, bringing more clarity to consultations. This new animation feature allows a clinician to control the speed of the animation with the click of a mouse, giving the presenter the power to pause and provide greater emphasis on certain areas of the animation.
With CAESY Cloud, there is no need to worry about losing information. If something were to happen, such as a natural disaster or a server crash, it is a reassuring to know that your selected system will be safe and will allow you to access it from anywhere.
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Improved case acceptance rates
Communicating through a patient education system allows your dental office to be consistent with your messaging, which can lead to a greater case acceptance rate. The educational videos put dental terms into easy-to-understand phrases, allowing patients to better understand a recommended procedure. When a patient has a better knowledge base, they are more likely to follow through with a recommendation and, at times, select a supplementary procedure as well.
Building patient trust through better communication:
The move to a cloud-based system can help open the doors of communication with patients. For example, if a patient has a specific question, a hygienist can provide an answer by showing the patient an image, video or animation, rather than verbally explaining in somewhat difficult terms. This can help a patient feel more comfortable and prompt them to ask additional questions they may not have thought to ask before. I have seen firsthand that this can create better relationships between the dental staff and patients.
A patient education system, especially a cloud-based system, can make a practice more efficient and allow for better connections with patients. When researching different patient education systems it’s important to make note of the system’s ease of use and the support and number of training programs offered by the software company. I recommend CAESY Cloud by Patterson Dental because it encompasses all of these items: a great support team, an easy to use system and a number of training videos that put dental lingo into simple terms that patients understand.