Roughly one in four dentists reported having an open administrative staff position in September 2022, according to an American Dental Association (ADA) poll. Nearly 90% said it was extremely challenging or very challenging to recruit for those positions.
When it’s hard to hire new people and positions remain open for extended periods of time, it can be tough on even your most loyal employees, the patients you serve and your bottom line. How do you guard against employee burnout and turnover? Adhere to a high level of customer service and keep a full schedule? And ensure that tasks that help you stay in the black – like insurance processing and payment collection – don’t get overlooked when time is short?
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