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Being a dental professional means being a customer service advocate and giving your patients good reason to choose your practice.
150 women were asked why they love their dentist, and their answers will not surprise you. This is not rocket science, but it is still important to remember the basics. This is a customer service industry. Yes, you need to be a skilled dentist and have a great team to work with, but you must also remember what is most important to your patients. The answers have been condensed down to these responses.
So often, we only see the complaints in this industry, but we need to look at what makes the customer happy. What is amazing about this list is that none of this is about money. It is about old-fashioned relationships. Developing mutual respect between the dentist and patient says it all. When you can hear what they are thinking, it pushes all of us to continue to remember what is important. It is that simple.
Email me at firstname.lastname@example.org and share why you, the dental professional, love your own personal dentist. I am not talking about the practice you work in, but the dentist you go to for your own dental health.