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Dr. Roger P. Levin is the CEO of Levin Group, a leading dental management consulting firm. Founded in 1985, Levin Group has worked with over 30,000 dental practices. Dr. Levin is one of the most sought-after speakers in dentistry and is a leading authority on dental practice success and sustainable growth. Through extensive research and cutting-edge innovation, Dr. Levin is a recognized expert on propelling practices into the top 10 percent. He has authored 65 books and over 4,000 articles on dental practice management and marketing. He has been featured in the Wall Street Journal, New York Times, and Time magazine and is the creator of the Levin Group Tip of the Day, which has over 30,000 subscribers. To contact Dr. Levin, visit www.levingroup.com or email firstname.lastname@example.org.
Keep your office running without missing a beat.
Dentistry is typically a relatively small business with few employees. From a small business standpoint this makes perfect sense. Dental offices must operate “lean and mean” to help ensure maximum efficiency and low overhead. The downside is if just one team member is gone, it causes panic and chaos. There is a void everyone must scramble to fill even though they lack the proper knowledge and skillset. How can this be avoided? Cross-training. Cross-training is simply teaching your employees the skills and responsibilities of another position. Here are three great reasons to start cross-training your team today:
We recommend team members be trained in no more than two areas. You do not want to create more stress by asking too much of your staff. It would be very difficult for a dental assistant to also be an expert on greeting patients, insurance coding and inventory management.
Small staffs are always at risk of breakdown when team members leave or get sick. Cross-training eliminates the panic that comes when a staff member is missing and allows dental offices to keeping running without missing a beat.