Practice Management | Front Office

Converting a phone call to a sale can be tricky, so here are three tips that can help.

Ergonomic challenges in the front office rivals can often rival those in the dental operatory! Just as in many dental operatory scenarios, you don’t have to break the bank to ‘ergonomize’ your front office. Here are the top problems I encounter in dental front offices and easy, economical fixes.

It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.

Let’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.

Do you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.

Once you begin taking steps toward improvement within your dental practice, you can start keeping your profits in your practice and out of the toilet. Here are six ways to do that.

Lisa Marie Spradley, the 2014 Office Manager of the Year, has some words of advice on dental fees and the role of the dental office manager in setting them.

"It isn’t difficult, but it takes team cooperation, new thinking, and practice." That's the mantra from author Patti DiGangi in this article.

There’s no question that the phone can be one of the best parts of your dental practice. It can also be one of the worst parts as well. Here's what you need to know.

When a new patient calls your office, do your staff members give them a great phone experience?