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    Why your boss is lucky to have you as a part of the dental practice

    Your boss is so lucky to have you. Does he or she really understand all the value you bring to the practice? It is time to toot your own horn.

    You all think it, but it is taboo to say out loud … so I will do the talking for you.

    Your boss is so lucky to have you. Does he or she really understand all the value you bring to the practice? It is time to toot your own horn … and I’m here to do it for you.

    Let’s begin …

    More from Lisa Newburger: The nasty truth about sexual harassment in the dental practice

    1. WE get things done efficiently and timely. You don’t praise us enough for doing the job correctly and well. Some of the daily job challenges we go through could easily be graded at the end of the day as “exceptional” or “going above and beyond” what the job requires on a daily basis. My question to you, Dr. Dentist is, “What about those who are doing the job and doing it quite well?” Praise us. Say thank you. Let us know you see what we are doing. We don’t have to be exceptional, but we are so many times during the course of the day. You hired us to do a job, and we are good at it. Please acknowledge that.

    2. WE care about your patients. This is huge! If we don’t care about the patients, it is time to get rid of some of us. This is a customer-satisfaction business. If some of us are doing this just for the paycheck and our goal at the end of the day is just to make ends meet, I understand that, but we need to care about the patients or find another place to work. It’s brutal but the truth. In this day and age, with competition the way it is, not much really differentiates your practice from the next one. One may specialize in kids, adults, endodontics or oral surgery, but the glaring truth is that customer service is the real issue. If we care about your patients, it shows. We all know it’s hard to go to the dentist. It can cost big bucks and interfere with what people are doing in the daytime (such as taking PTO from work while getting stuck sitting in a waiting room). Yes, the dental care may be exceptional at your practice, but if some of us don’t care about your patients, it shows.

    Related reading: The myth of work-life balance? It's nonsense, says one dental hygienist

    Continue reading on Page 2 ...

    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...

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