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    The top 5 things you never want to hear a patient say

    These five complaints will make any dental professional cringe.

     

    Money and dental impression

     “I can’t afford the dental work you are proposing.”

    This is probably the most upsetting issue on this list. Knowing that someone cannot afford your service and that they are going to suffer without your help is a lot to stomach. Removing someone’s teeth because there is not enough money to do what you recommend hits you in the gut. But, no matter how you look at it, it is a business. You have to generate revenue and keep a business afloat. Know of dental schools, clinics, or other options you can send a patient to when there isn’t a workable solution because of finances.

    But remember, the important part is how you handle the problem and whether or not you are really listening to what the patient is saying. Hard to believe communication is so crucial in keep patients happy. Here, I thought it was just about the great dental care!

    Send me your stories and experiences of other things you hate to hear patients say. Email [email protected]

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    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...

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