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Product Spotlight

Dentrix Ascend completely reimagines the way you manage your practice. It packs advanced clinical, and business tools into a surprisingly easy-to-use experience. This system from Henry Schein offers all the benefits of the cloud, from the name you trust.

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With over 400 million restorations globally, Filtek™ Supreme Ultra Universal Restorative is the ONE composite that can do it ALL.

It’s beautiful enough for anterior restorations, but also strong enough for posterior restorations.

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With the NOMAD Pro 2™ handheld intraoral X-Ray you can do just that and experience: faster workflows to spend more time with patients, especially wiggly children.

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Intraoral X-Rays have evolved, and so should you! NOMAD Pro 2™ eliminates clunky, drifting wall-mounted units, and provides a more efficient workflow.

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NOMAD Pro 2™ is a portable and handheld intraoral X-Ray that can be easily carried from one operatory to another, eliminating the need for wall-mounted units.

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The top 5 reasons patients aren't coming back to your practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.
Dental Products Report
2013-04
Wed, 2013-05-08 07:31

Find out how this forward-thinking practice uses technology to provide quality care and keep patients coming back.

DPR featured practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.

1. You didn’t offer a payment plan.

Good dental care and proper treatment doesn’t have to be severely discounted or your services “cheapened.” It does, however, need to seem accessible to average patients, otherwise, they may bail—even if they want the treatment.

2. Your patient education was inconsistent or unclear.

A patient who is confused is not only far from saying “yes,” but far from being a repeat customer.

3. Your practice doesn’t seem current.

As consumer perceptions shift to include digital as the standard, not the exception, you don’t want to be seen as practicing last-generation dentistry.

4. You didn’t deliver the expected results.

Some patients can seem a little nutty, but managing expectations is part of your job. Clarity is key to patient satisfaction.

5. Your customer service was subpar.

Maybe the patient didn’t feel special, or he or she sat a bit too long in the waiting room. If repeat business is the goal, then quality service is the foundation for success.

Effective case presentation is key to keeping patients and getting them to move forward with treatment. Check out this Morning Huddle video for tips:

 

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