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Product Spotlight

Download your free e-book here! Learn four ways a mobile X-ray system can improve X-rays for patients and the practice.

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DrQuickLook SD Plus™ easy to use, handheld, portable, all-in-one multi-function Intraoral Camera. Works out of box with simple touch screen. Extraoral Camera on back of the unit. Uses standard reusable SD memory card. Draw on screen. Instantly review saved images. Import images from the SD Card using any computer or practice management system. Use the SD Card to print. Optional Patient Education package. 30-Day Risk-Free Trial.More

eCEMENT is a resin cementation system designed to strengthen and simplify the placement of lithium disilicate restorations.

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Protemp™ Plus Temporization Material offers six natural-looking shades and a smooth,glossy surface right from the beginning.Click to get maximum results with minimal effort.

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3M ESPE Imprint 4 Preliminary VPS Preliminary Impression Material is available in cartridge and Penta delivery, providing even more flexibility to quickly create precise provisionals. It stands to take the place of alginates for a convenient and time-saving alternative.

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Dentrix provides software solutions for both sides of your practice: the business and clinical. Our productivity tools solve real business problems so you can run a more profitable practice.

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The industry’s most intuitive practice management software is now even more user-friendly – Patterson Dental announces Eaglesoft 17. New features include Eaglesoft News Feed, Patterson Auto Update, CareCredit and integrated Clinician Lite for Eaglesoft Clinician users.

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The top 5 reasons patients aren't coming back to your practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.
Dental Products Report
2013-04
Wed, 2013-05-08 08:31

Find out how this forward-thinking practice uses technology to provide quality care and keep patients coming back.

DPR featured practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.

1. You didn’t offer a payment plan.

Good dental care and proper treatment doesn’t have to be severely discounted or your services “cheapened.” It does, however, need to seem accessible to average patients, otherwise, they may bail—even if they want the treatment.

2. Your patient education was inconsistent or unclear.

A patient who is confused is not only far from saying “yes,” but far from being a repeat customer.

3. Your practice doesn’t seem current.

As consumer perceptions shift to include digital as the standard, not the exception, you don’t want to be seen as practicing last-generation dentistry.

4. You didn’t deliver the expected results.

Some patients can seem a little nutty, but managing expectations is part of your job. Clarity is key to patient satisfaction.

5. Your customer service was subpar.

Maybe the patient didn’t feel special, or he or she sat a bit too long in the waiting room. If repeat business is the goal, then quality service is the foundation for success.

Effective case presentation is key to keeping patients and getting them to move forward with treatment. Check out this Morning Huddle video for tips:

 

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