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Product Spotlight

Dentrix Ascend completely reimagines the way you manage your practice. It packs advanced clinical, and business tools into a surprisingly easy-to-use experience. This system from Henry Schein offers all the benefits of the cloud, from the name you trust.

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Viive is a refreshingly clean and elegant dental practice management system designed for the Mac. Dentists, who are Mac enthusiasts, designed Viive with a unique patient-centric workflow, making it easy to access almost anything with a single click. It's exactly what you need to practice dentistry your way.

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GC America introduces G-aenial Bond Unit Dose, an addition to the highly rated G-aenial Bond. G-aenial Bond is a seventh Generation, one-step self-etching bonding agent that builds upon the excellent history of bonding materials from GC America. This product was designed specifically for the “selective etching” technique, meaning that bond strengths will be enhanced no matter what technique (self-etch or dentin or etch-and-rinse on...

• Effective, easy to use options for patients who do not floss
• Dispensing box includes a total of 84 pieces
• Contains a variety of GUM® Proxabrush® Go-Betweens® Cleaners, Soft-Picks®, ButlerWeave® Floss and Eez-Thru® Flossers

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Make sure every member of your team is as prepared
and capable as your technology—with a fast and affordable
way to test what they know about Dentrix and find out
where they need improvement.

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Read the Digital Edition


The top 5 reasons patients aren't coming back to your practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.
Dental Products Report
2013-04
Wed, 2013-05-08 07:31

Find out how this forward-thinking practice uses technology to provide quality care and keep patients coming back.

DPR featured practice

Not sure why new patients aren't becoming loyal patients? Here are 5 reasons patients may decide to find a new dental home.

1. You didn’t offer a payment plan.

Good dental care and proper treatment doesn’t have to be severely discounted or your services “cheapened.” It does, however, need to seem accessible to average patients, otherwise, they may bail—even if they want the treatment.

2. Your patient education was inconsistent or unclear.

A patient who is confused is not only far from saying “yes,” but far from being a repeat customer.

3. Your practice doesn’t seem current.

As consumer perceptions shift to include digital as the standard, not the exception, you don’t want to be seen as practicing last-generation dentistry.

4. You didn’t deliver the expected results.

Some patients can seem a little nutty, but managing expectations is part of your job. Clarity is key to patient satisfaction.

5. Your customer service was subpar.

Maybe the patient didn’t feel special, or he or she sat a bit too long in the waiting room. If repeat business is the goal, then quality service is the foundation for success.

Effective case presentation is key to keeping patients and getting them to move forward with treatment. Check out this Morning Huddle video for tips:

 

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