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    How to build a cohesive team across locations

    Tips for performing as a single unit.

    What is this?Partner Perspectives allows marketers to connect directly with the DPR audience by enabling them to share their content. This content does not necessarily reflect the views of Dental Products Report editorial staff or UBM.


    It’s important for dental staff members to feel like a team — even practices that have multiple locations in different neighborhoods, cities or states.

    The following suggestions are designed to help make sure everyone in your practice is feeling like, and performing as, a single unit. When everyone is working toward the same goals, you’ll not only have a financially healthier practice, you’ll also have happier employees and customers.

    1. Huddle up

    Single-location practices use morning huddles to get on the same page. There’s no reason you can’t do the same across multiple locations with one of many user-friendly video conferencing systems available today. That way, all your locations can participate in real-time. A second option: Designate a point person to create a detailed agenda for the week’s huddle, email it out to everyone a day or two beforehand, and do it over the phone.

    2. Level the playing field

    With multiple locations, do your best to level the playing field by giving everyone access to the same equipment and technologies, beautiful and updated workspaces, and other company perks. In other words, if one office has a Keurig, they all should. If one practice gets upgraded to the latest practice management software, they all should. If the investment is too steep to do it all at once, communicate your plans to level the playing field later.

    3. Treat everyone like an MVP

    Everyone wants to feel valued and appreciated. As your practice expands to more locations, this may become more difficult, but it’s far from impossible. Try creating an employee spotlight program and feature a different team member each week or month. Make sure that the featured employee is based out of a different location and ideally has a different role/specialty each time. You can feature a photo and interview with this team member in many of your marketing properties, including on your website/blog, in your newsletter and of course on your social media channels.

    4. Train thoughtfully

    As your practice continues to expand, so will the number of people you hire (hats off to you, HR department). When onboarding and educating new staff, a training program that is both thorough and consistent from location to location will set your newest members up for success. Sharing the same procedural documents and best practices with all offices, and alerting everyone accordingly when an update is made, is key here. Finding the right product, service and technology partner who understands the importance of customizable training that fits the needs of your multi-location practice is also of paramount importance. When you partner with Patterson, for example, you gain on-demand access to our industry-leading team of experts.


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