phone script

Pick up your phone — every time
Pick up your phone — every timeIt's the simplest way to make your practice better, so why aren't you doing it?
5 ways to reactivate inactive patients
5 ways to reactivate inactive patientsWhen it comes to losing patients, don't wait, reactivate!
The biggest mistakes dentists make: Not scripting all patient interactions
The biggest mistakes dentists make: Not scripting all patient interactionsEvery patient-practice interaction represents a chance to motivate and educate patients. Unfortunately, many dental offices haven’t written scripts for these conversations, and significant marketing and customer service opportunities are lost as a result.
Skip the script: 10 strategies for handling new patient calls with confidenceWhy on Earth do we love to give scripts to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.