phone etiquette

How phone skills can make or break your practice
How phone skills can make or break your practiceThe perils —and power—of the telephone handoff.
3 tips for closing more patient phone calls
3 tips for closing more patient phone callsConverting a phone call to a sale can be tricky, so here are three tips that can help.
Top 10 strategies to enhance the power of your practice phone
Top 10 strategies to enhance the power of your practice phoneAlmost 100 percent of your patient base/scheduling begins with your phone. Are you fully realizing this opportunity with every phone call? Here are 10 tips to make sure you get the most out of every phone call.
3 reasons new employees shouldn’t answer the phones
3 reasons new employees shouldn’t answer the phonesIt is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.
Skip the script: 10 strategies for handling new patient calls with confidenceWhy on Earth do we love to give scripts to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.
One ridiculously easy solution to increase new patients
One ridiculously easy solution to increase new patientsLet’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.
The top 7 mistakes dental practices make during patient phone calls
The top 7 mistakes dental practices make during patient phone callsDo you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.
6 common trends that flush a dental practice's profits down the toilet
6 common trends that flush a dental practice's profits down the toiletOnce you begin taking steps toward improvement within your dental practice, you can start keeping your profits in your practice and out of the toilet. Here are six ways to do that.
Learning more about Call Optimizer from Sikka Software
Learning more about Call Optimizer from Sikka SoftwareWith Call Optimizer, the dental patient’s full name, photo and contact information is displayed, allowing your team members to refer to the patient by name.
The most important things to know when a new patient calls your dental practice
The most important things to know when a new patient calls your dental practiceThere’s no question that the phone can be one of the best parts of your dental practice. It can also be one of the worst parts as well. Here's what you need to know.