performance review

The right way to talk to employees
The right way to talk to employeesDisciplinary issues shouldn't be a formal event — but you should take steps to protect yourself.
The top tools for building a great team in the dental practice
The top tools for building a great team in the dental practiceLearning to use job descriptions and performance reviews effectively can make for a more successful dental practice.
3 ways to handle an unmotivated employeeUnmotivated employees can bring down a whole team, so addressing the problem quickly is important.
3 tips for effective performance feedback for your dental team
3 tips for effective performance feedback for your dental teamGood performance feedback can lead to a better, more efficient practice.
5 ways mystery shoppers give you red herrings
5 ways mystery shoppers give you red herringsIt’s a monthly ritual. A mystery shopper calls your practice, chats with a random staff member and delivers a score. Your staff member has been rated on a scale of one to five for her phone skills. But do the rubrics mystery shoppers use really measure the abilities of your staff?
Dental hygienists: I want a raise!
Dental hygienists: I want a raise!The tough economic times have affected all of us in some way, and for many this effect has come in the way of no pay increase in recent years. As news of a recovery and the “new economy” cross the news media, dental hygienists wonder where their recovery is.