patient retention

The top 5 things you never want to hear a patient sayThese five complaints will make any dental professional cringe.
The top 5 things patients NEVER want to hear a dentist sayThese dreaded words can be the difference between treatment acceptance or a quick sprint to the door.
Do your patients trust you?
Do your patients trust you?Trust can be critical in forming a positive relationship with your patients.
5 ways dentists can improve their customer service
5 ways dentists can improve their customer serviceA look at how the all-important aspect of customer service can be improved in your practice.
Turn your team into scripting experts
Turn your team into scripting expertsHow scripting could be just what your practice needs to bring in more patients.
25 ways practice management software can save you money
25 ways practice management software can save you moneyWe take a look at 25 ways your practice management software could be saving you money.
How one hour a week can turn your practice from good to great
How one hour a week can turn your practice from good to greatHow four staff meetings a month can improve every part of your practice.
Secrets of a dental mystery patient
Secrets of a dental mystery patientHave you ever had a mystery patient at your practice? We look at why they might be just what your practice needs to improve its work ethic.
Practice management: A balancing act between being a doctor and business owner
Practice management: A balancing act between being a doctor and business ownerDPR Spoke to Dr. Jason Goodchild, DMD, about how to provide excellent patient care and run a successful practice.
The importance of patient acquisition in a competitive market
The importance of patient acquisition in a competitive marketAs attracting new patients and keeping the current active patient base robust is imperative for the financial health of the practice, dentists need to know their patient numbers and how those numbers compare to national averages.