patient complaints

The top 5 things you never want to hear a patient sayThese five complaints will make any dental professional cringe.
The top 8 worst types of patients in the waiting roomIt's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.
The top five types of things patients hate but don't want to tell youPatients say the craziest things. But, what about the things they are thinking… but not saying?
More on the 4 reasons this dental patient left your practice
More on the 4 reasons this dental patient left your practiceLisa Newburger shares two things with her dental readers after looking through the comments that people left on Facebook after reading her story on why patients leave the dental practice.
The 4 reasons this dental patient left your practice
The 4 reasons this dental patient left your practiceGoing to a dental practice is an intimate experience. It is one fraught with pain emotionally and financially. Dentists need to look at why people leave and fix what they can so they don't lose patients.
The top 10 things your dental patients are saying about you on WhisperIn short comments, you can tell the world what you think about everything from politics to the gross things best friends do together (yes, that’s an actual category on the site).
3 ways ignoring patient complaints is costing you money

When a patient complains to you or a team member, you really need to listen. If you don’t, it may end up costing your practice thousands of dollars in lost revenue.

Top 5 reasons why dentists should measure patient satisfaction

Many dental practices often wonder why some patients leave and never come back. At a time when savvy consumers expect more out of the services they receive, relying on the gut feeling that patients are happy is no longer enough to ensure the success of a practice, no matter its size. Measuring patient satisfaction in a more systematic way offers many benefits.

1. Patient feedback tells you what’s not working.

Handling the patient complaint

“You’re wrong!”

A patient complaint is as powerful as a slap in the face. The words sting and when they come from a patient it most certainly feels like a threat to your integrity. Most people are tempted to show how they cannot possibly be wrong. Most people want to prove not only that they are in the right, but that the other person—in this case, the patient—is wrong.