Lisa Newburger

The top 5 things you never want to hear a patient sayThese five complaints will make any dental professional cringe.
The top 5 things patients NEVER want to hear a dentist sayThese dreaded words can be the difference between treatment acceptance or a quick sprint to the door.
The best ways to help dental-phobic patients
The best ways to help dental-phobic patientsMany patients are afraid of the dentist, but a good experience can go a long way to mitigating their phobias.
8 ways to make your waiting room “the place to be”Your waiting room gives patients their first impression of your office—but is it a good one?
Do you really want THAT dental job?
Do you really want THAT dental job?Taking the first job that comes along can be tempting—but is it really the right move?
Dear Dental Patient...
Dear Dental Patient...What would you tell your patients if you could let them know how you really feel?
The importance of ergonomics for hygienists—and what dentists can do to help
The importance of ergonomics for hygienists—and what dentists can do to helpHygienists put their bodies through a lot of wear and tear on the job, but there are steps that can be taken to help prevent some of the damage. Here's what one hygienist thought dentists should know.
The top 8 worst types of patients in the waiting roomIt's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.
How to deal with a boss you hate
How to deal with a boss you hateWhat do you do when the person in charge is the one you can't stand the most?
How to manage the employee you hate
How to manage the employee you hateFace it: you aren’t going to be a fan of all your employees. But how can you find a way to work with them?