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    9 things you REALLY need to know about digital imaging

    Unpacking terms like open, closed and everything in-between.



    What’s the most important consideration in buying a scanner?

    “The top three things they should be looking for are support, support and support,” Ferguson says. “Every system has a learning curve. Does the company that they’re purchasing from have the know-how for how they want to use it? I’ve seen people buy systems to save a few bucks from a vendor that may not train on the more advanced type of cases, and then they’re left trying to figure out on their own how to do it or they’re paying more in the end to get trained somewhere else. I can’t emphasize enough the support aspect of who you buy from.”

    Cover story: How to take your lab from traditional to all-digital

    Support goes beyond understanding the basic capabilities of the scanner—it’s necessary to get all the functionality out of the device.

    “The laboratory wants to have something where it is easy for them to understand the workflow, and for those doctors who want to go more in-depth, it’s good to know that there is an infrastructure on the education side, whether it’s on a local level, through online-based training classes and so on,” Ulmer says.

    Cohen compares the intricacies of CAD software to those of Photoshop. However, CAD software is even more complex, and, for lab technicians, time is a precious commodity.

    Considering turning to an outsourcing partner for your digital needs? Read this.

    “The thing with Photoshop is if you don’t know how to do something, you play, you play, you play, you play, but, with these technicians, they have work to do. They want to get home,” Cohen says. “When you have a problem and you can’t figure it out, you should be able to pick up the phone and reach a technical support person to help you through that problem. That’s probably one of the most important things in purchasing a scanner.”

    Continue to page 10 for more...


    Robert Elsenpeter
    Robert Elsenpeter is a freelance writer and frequent contributor to Dental Products Report and Digital Esthetics. He is also the author ...


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