Front office training

Smart Training introduces Essentials compliance package
Smart Training introduces Essentials compliance packageThe platform is said to be the first DIY compliance solution for dental practices.
3 keys to training a new employee
3 keys to training a new employeeLaura Hatch of Front Office Rocks explores the challenges of successfully integrating a new employee into a dental front office team, and provides strategy to make the transition seamless and successful.
As the year ends, what should dental front offices be focused on?
As the year ends, what should dental front offices be focused on?As the days tick away in 2016, what are some of the biggest things you and your front office team should be focused on? We asked an expert.
3 tips for closing more patient phone calls
3 tips for closing more patient phone callsConverting a phone call to a sale can be tricky, so here are three tips that can help.
3 reasons new employees shouldn’t answer the phones
3 reasons new employees shouldn’t answer the phonesIt is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.
One ridiculously easy solution to increase new patients
One ridiculously easy solution to increase new patientsLet’s face it, even with the ease of the internet, new patients want to speak with a live person. They want to know what to expect, what insurance you accept, how long it will take, etc. So they pick up the phone and call.
The top 7 mistakes dental practices make during patient phone calls
The top 7 mistakes dental practices make during patient phone callsDo you want to improve telephone techniques in your dental practice? Here are seven of the most common mistakes practices make during patient calls and how to fix them.
6 common trends that flush a dental practice's profits down the toilet
6 common trends that flush a dental practice's profits down the toiletOnce you begin taking steps toward improvement within your dental practice, you can start keeping your profits in your practice and out of the toilet. Here are six ways to do that.
The role of the office manager in setting the dental practice's fees
The role of the office manager in setting the dental practice's feesLisa Marie Spradley, the 2014 Office Manager of the Year, has some words of advice on dental fees and the role of the dental office manager in setting them.
How thinking like Twitter can reduce your dental practice's insurance frustration
How thinking like Twitter can reduce your dental practice's insurance frustration"It isn’t difficult, but it takes team cooperation, new thinking, and practice." That's the mantra from author Patti DiGangi in this article.