first impression

8 ways to make your waiting room “the place to be”Your waiting room gives patients their first impression of your office—but is it a good one?
Skip the script: 10 strategies for handling new patient calls with confidenceWhy on Earth do we love to give scripts to our team members and then freak out when they freeze on the phone? How skipping the script can help your team members thrive and adapt in a real conversation.
What is the first impression your new dental patient has of you?
What is the first impression your new dental patient has of you?What is your patient thinking when he or she first meets you? I hate to say it, but you need to think about this. What do you see when you look in that proverbial mirror? Here are three categories to keep in mind when making a first impression.