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    The top 5 things you never want to hear a patient say

    These five complaints will make any dental professional cringe.

     

    Dental surgeon

    “You caused me so much pain!”

    For some of us, hearing that we inflicted physical pain on someone is too much to handle. We are trying to help not hurt. But, what do you do when you inadvertently cause pain? An apology does matter when it is sincere. Looking for other options to deal with preventing this from happening again, is also critical. Listen to patients. Ask questions.

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    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...

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